Organisational Benefits

• A major bank's operations division exceeded 30% cost reduction targets by 7%, 3 months ahead of schedule
   
• A major bank's financial services division increased profit contribution by 120%, 20% above target
   
• A communications company more than doubled sales performance, exceeding targets by 20%
   
• A large life & pensions company reduced customer service costs by 10% and customer complaints by 35%